Eager to know more about the priorities in improving the communication between Emergency Services and Citizens?

In two years, 9 webinars and 4 workshops, the network of 65 experts set up by the ESENet project identified 180 items for tackling the interoperability needs emerging from the Society.
The coverage of the communication phases during an emergency (from Citizens to Authorities, between Authorities and from Authorities to Citizens) led to recommendations offered to the European Commission, the Member States and the Emergency Services about actions in the areas of legal provisions, standardisation, further research, implementation and monitoring.
The collected recommendations were organised in the following “Top Stories”:

  • Basic caller access and information
  • Management of trans-national emergency calls
  • Interaction in case of an emergency
  • Mission Critical Communication
  • Moving forward to NG112
  • Harmonisation of public warning systems
  • Data exchange between Emergency Services
  • Cross-border cooperation during emergencies
  • Business continuity and contingency management
  • Improved call management

Read the 10 “Top Stories” from the project ESENet and get ready for the challenge!

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This project has received funding from the European Union’s Seventh Framework Programme
for research, technological development and demonstration under grant agreement no 313013