Available Documentation

Citizen to Authorities

Document Document name/web address Version Contact
112 service chain description 112 service chain description
http://www.eena.org/ressource/static/files/2011_06_10_1_1_1_servchain_v1.0.pdf
1.0 EENA
Access to 112 with SMS SMS Access to 112
http://www.eena.org/ressource/static/files/2012_06_18_2-1-1_sms_v1.0.pdf
1.0 EENA
Access to 112 for people with disabilities 112 Accessibility for People with Disabilities
http://www.eena.org/ressource/static/files/2012_01_13_3.1.6.accdis_v1.0.pdf
1.0 EENA
Multilingual access to 112 Multilingual Emergency Calls
http://www.eena.org/ressource/static/files/2012-03-02_3-1-4_mic-v-1.pdf
1.0 EENA
Online EU info on 112, legislation, collaboration and infringements EU rules on 112
http://ec.europa.eu/digital-agenda/en/eu-rules-112
Online content EU
Online EU info on 112, rules and promotion About 112
http://ec.europa.eu/digital-agenda/en/about-112
Online content EU
Universal service directive Directive 2009/136/EC of the European Parliament and of the Council
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:337:0011:0036:en:PDF
November 2009 EU
Cocom report COCOM 13-04 – Report on the implementation of 112
ImplementationReport.pdf
Annex.pdf
EU
ETSI TR 103 170 Total Conversation Access to Emergency Services
ETSI_tr_103170v010101p.pdf
November 2012 ETSI
IETF Variety of standards
http://www.ietf.org/
Online content IETF
Reach112 Accessibility for people with disabilities
http://www.reach112.eu/view/en/index.html
Final information and deliverables IES
Hero eCall pilot
http://www.heero-pilot.eu/view/en/home.html
http://www.eena.org/ressource/static/files/2012_04_04_3_1_5_ecall_v1.6.pdf
EENA
BEREC Report on Universal Service – reflections for the future
http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/?doc=187
June 2010 BEREC
Caller location in Support of Emergency Services Caller location in Support of Emergency Services
http://www.eena.org/ressource/static/files/2011_05_27_2.2.2.cl_v1.3.pdf
1.0 EENA
Public Warning Public Warning
http://www.eena.org/ressource/static/files/2012_06_25_3_2_3_pw_v1.0.pdf
1.0 EENA
NG112 Long Term Definition Document Next Generation 112 – Long Term Definition
http://www.eena.org/ressource/static/files/2013-03-15-eena_ltd_v1-1_final.pdf
1.1 EENA

Authority to Authority

Document Document name/web address Version Contact
Council Decision of 23 October 2001 establishing the Community mechanism for civil protection Council Decision of 23 October 2001 establishing a Community mechanism to facilitate reinforced cooperation in civil protection assistance interventions
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2001:297:0007:0011:EN:PDF
DG-ECHO
Council Decision of 8 November 2007 – Recast of the Council Decision of 23 October 2001 establishing the Community mechanism for civil protection Council Decision of 8 November 2007 establishing a Community Civil Protection Mechanism (recast)
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32007D0779(01):EN:NOT
DG-ECHO
The Community mechanism for civil protection The Community mechanism for civil protection
http://ec.europa.eu/echo/policies/disaster_response/mechanism_en.htm
DG-ECHO
Monitoring and Information Centre (MIC) Monitoring and Information Centre
http://ec.europa.eu/echo/policies/disaster_response/mic_en.htm
DG-ECHO
The Common Emergency Communication and Information System (CECIS) The Common Emergency Communication and Information System (CECIS)
http://ec.europa.eu/echo/policies/disaster_response/cecis_en.htm
DG-ECHO
Emergency Response Centre (ERC) Emergency Response Centre (ERC)
http://ec.europa.eu/echo/about/ERC_en.htm
DG-ECHO
Ministry of Interior of Italy – Decree 17 June 2008 Emergency communication interoperability standard (in Italian)
http://www.vigilfuoco.it/aspx/ReturnDocument.aspx?IdDocumento=4859
National fire Corps of Italy
Ministry of Interior of Italy – Decree 23 May 2011 Emergency communication interoperability standard (in Italian)
http://www.vigilfuoco.it/aspx/ReturnDocument.aspx?IdDocumento=4855
National fire Corps of Italy
Ministry of Interior of Italy – attachment to Decree 23 May 2011 CAP and FEED Italian Profile (in Italian)
http://www.vigilfuoco.it/aspx/ReturnDocument.aspx?IdDocumento=4857
1.0 National fire Corps of Italy
EMRIC http://www.emricplus.eu/index.php/de/multidisziplinar/gesetze-und-vorschriften/dokumente Multi-Agency
Mandate M/487 to Establish Security Standards Final Report Phase 1 – Analysis of the Current Security Landscape
ftp://ftp.cen.eu/CEN/Sectors/List/SecurityandDefence/SecurityoftheCitizen/M487Phase1_report.pdf
Final CEN
CEN CWA 15931 (includes TSO) Disaster and emergency management – Shared situation awareness – Part 1: Message structure
ftp://ftp.cenorm.be/PUBLIC/CWAs/WS_ISDEM/CWA%2015931-1.pdf
2009 CEN
CEN CWA 15931 (includes TSO) Disaster and emergency management – Shared situation awareness – Part 2: Codes for the message structure
ftp://ftp.cenorm.be/PUBLIC/CWAs/WS_ISDEM/CWA_15931-2.pdf
2009 CEN
Emergency Data Exchange Language (EDXL)
  • EDXL Common Alerting Protocol (EDXL-CAP)
  • EDXL Distribution Element (EDXL-DE)
  • EDXL Hospital Availability Exchange (EDXL-HAVE)
  • EDXL Resource Messaging (EDXL-RM)
  • EDXL Reference Information Model (EDXL-RIM)
  • EDXL Situation Reporting (EDXL-SitRep)
  • EDXL Tracking Emergency Patients (EDXL-TEP)

https://www.oasis-open.org/committees/tc_home.php?wg_abbrev=emergency

OASIS
GSB command structure setup Guidance On Command And Control
http://www.acpo.police.uk/documents/crime/2009/200907CRICCG01.pdf
ACPO
Information about communication between responders in the USA DHS’ Oversight of Interoperable Communications
http://www.oig.dhs.gov/assets/Mgmt/2013/OIG_13-06_Nov12.pdf
n/a
Presentation about radio and tetra in Turkey Public Safety Radio communication in Europe
http://www.tandcca.com/Library/Documents/TETRA_Resources/Library/Presentations/Turkey2011Borgonjen.pdf
n/a
Information about Mission critical communication by Motorola MISSION CRITICAL COMMUNICATIONS DESIGNED TO A TOUGHER STANDARD
http://www.motorolasolutions.com/web/Business/Products/Two-way%20Radios/Portable%20Radios/APX%207000/_Document/Mission_Critical_Communications_Tougher_White_Paper.pdf
Motorola

Authorities to Citizen

Document Document name/web address Version Contact

Other supporting documents

Document Document name/web address Version Contact

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This project has received funding from the European Union’s Seventh Framework Programme
for research, technological development and demonstration under grant agreement no 313013